Policy

Product Availability

All items are custom designed by me, and in some cases, one-of-a-kind designs. However, if you see items you like, do not hesitate to contact me and every effort will be made to meet your request. In some instances, the style can be replicated, but with different stones. In the event two people place an order for the same item, I will notify the second orderer of the situation via e-mail. If I can reproduce the item exactly, I will. If I can’t, I will offer suggestions or alternatives. If none of my suggestions are acceptable to the orderer, full payment will be returned.

Returns

I do everything I can to make sure that you receive exactly what you want. Should you be dissatisfied with your item in any way, I will accept returns if:

* An email stating the reason for the return is sent to me within 7 days of delivery.
* Items are returned to me within 7 business days of receipt of your email.
* The item is unused and in the condition in which it was shipped.
* Once I’ve received the item in the above-mentioned condition, I will refund your money the same
way your payment was received.
* Unless I agree that I’ve made an error in the order, shipping charges will not be refunded.
* I am not responsible for items that are lost or damaged in return mail.

Exchanges

If an item you’ve purchased breaks as a result of normal wear and tear, I’ll be happy to repair the item if:
* I’m notified within 6 months of purchase
* The item is returned in its entirety
* I will repair any item once for free. If subsequent repairs are necessary, please let me know, and we can agree on a price before you send me the item.
* In all cases, we will split the cost of shipping (i.e. you’ll pay to send it to me, I’ll pay to send it back).
* I am not responsible for items that are lost or damaged in return mail.

Wholesale/Consignment

If you own a shop or have an online boutique and would like to carry my jewelry, feel free to contact me at sassygems@gmail.com or (336) 253-3823. I’ll need to know:

* Type of business you have
* Business name
* Contact name
* Daytime phone number
* Mailing address

Once I receive your information I’ll contact you to discuss how we can work together. I appreciate your interest in my jewelry.

Custom Orders

I welcome custom orders and am happy to work with a potential client to design that perfect piece for the special outfit, special occasion, or for a special gift.

Quality Guarantee

All jewelry is made entirely by me in my home studio. Every effort is made to describe, photograph, and otherwise represent each item accurately, but as everyone’s computer system, browser, and monitor is different, subtle color differences and textures may not be fully appreciated on some systems.

All my jewelry is designed with sterling silver components, therefore your piece may tarnish over time. If tarnishing occurs, silver polish or a silver cloth may be used. I would also suggest storing your pieces with sterling silver anti- tarnish strips.

Privacy

Sassy Gems will never share your information with or sell it to anyone else under any circumstances.